FAQs

What is the Online Return Policy?

Soca Girl wants to ensure that our customers are 100% satisfied with their online purchasing experience. If you are unhappy with your purchase, send it back to us free of charge! We will take back any regular price item we receive within 21 days of the original purchase date. A refund will be issued for all returns that meet the return requirements. All sale items ending in $.99 are final sale and are not eligible for return. We do not do price adjustments. Shipping charges are non-refundable.

Items must be in their original unworn and unwashed condition with the original tags attached. All Jewelry, Scarves, Intimates and Sale Items are FINAL SALE and NOT eligible for return.

What is the In-Store Return Policy?

For items purchased in our store location, customer may receive a refund up to $500 within 48 hours of purchase with the receipt and tags attached.  Any additional merchandise will be returned in the form of a store credit.  Within 14 days, a customer can exchange or receive store credit on Regular Priced Items.

After 48 hours from purchase, all Sale Items are FINAL SALE.

How much is Shipping and when will my items ship?

Orders take 2-3 business days to process and are shipped via UPS and USPS Flat Rate Standard Shipping.

We offer Free Shipping on orders of $75 or more, after discounts and promotions are applied and before sales tax for Domestic orders only. Not happy with your purchase? Send it back free of charge! We offer free returns on all items that meet our return requirements. Please note, shipping charges are non-refundable.

Orders placed online may be picked up in our store location without any shipping or handling charges. 

How do I Make A Return?

Simply respond to your Confirmation Email stating the item you would like to return. We will then email you a prepaid shipping label. Please make sure that the item(s) you are returning meet the criteria of our return policy, package your item(s) along with your Packing Slip and mail to the address below. Soca Girl is not responsible for items that are lost in transit.

Soca Girl - Returns
2820 18th Street South
Birmingham, AL 35209

You will receive a refund once we receive the returned item(s). The refund will be issued according to the original method of payment. We offer free returns for orders that meet our return requirements. Processing refunds typically takes 2-3 business days from the time we receive your return.

Why set up an account?

We encourage account set up to make your online shopping experience more pleasant. You will not be added to a mailing list by setting up an account, unless you choose to do so.

  • Check out faster.
  • Easily return items.
  • Track new orders.